Refunds may take up to fourteen (14) days to process. In the event you should not receive a refund as anticipated first contact the appropriate financial institution to which the refund is expected to post. If, after speaking with you financial institution you continue to experience problems with your anticipated refund, please contact us. Exchange Policy.
Should you wish to exchange your order, please notify us within fourteen (14) days of purchase. Exchanges will only be accepted for defective or damaged products. We only replace items if they are defective or damaged upon your receiving the product. If your exchange is approved, we will process an exchange upon timely receipt of the product to be exchanged. No exchanges will be accepted if no notification is received within fourteen (14) days of purchase.
All exchanges should be sent to Unit 3306, Armada Tower 2, Jumeirah Lakes Towers, Dubai, United Arab Emirates. You acknowledge that you will be solely responsible for paying for your own shipping costs for any exchanges. We do not guarantee receipt of an item returned for exchange and encourage you to use a shipment tracking service.
Gift Exchange / Return Policy.
In addition to the above provisions, the following provisions apply to gift returns and exchanges:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to him/herself to give to you later, we will send a refund to the gift giver once the returned item is received.